The Central Region National Health Insurance Authority (NHIA) has rolled out new capitation claims payment for the Agona West and Agona East Administrative areas to push the policy forward.
Mr Ibrahim gave the advice at the close of a day’s intensive educational programme on the capitation, organised by the management of the Agona West and Agona East office of the NHIA for service providers at Agona Swedru.
He called on them to establish excellent customer-worker relationship with their clients.
He said the new payment system would go a long way to eliminate all bottlenecks in the NHIA claims settlement procedure and improve operations of the policy.
Mr Ibrahim pointed out that advance allocation of funds to accredited healthcare facilities would be strictly based on the number of NHIA ID Card bearers and is important for workers of the facilities to approach their duties with high sense of humility.
“In this way, the employees will be able to win more members to attract bigger advances of funds to improve and strengthen their operations,” he noted.
Mr Josiah Doam Kittoe, the Agona West and Agona East branch manager of the NHIA expressed the optimism that the new procedure would work satisfactorily without any challenges.
Mr Kittoe told stakeholders that the introduction of the capitation system would facilitate claims preparations and advised service providers to seriously study the manuals to guide them.
Mr Sakyi Sam, the Agona West Municipal Director of the National Commission for Civic Education described the NHIA policy as a dependable national healthcare intervention, especially for the poor and the vulnerable.
He, therefore, appealed to Ghanaians to stop making politics with it.
Meanwhile the management of the Agona West and Agona East area branches of the NHIA have put in place plans to launch a long term outreach programme to effectively educate the people on the new capitation claims payment system.
Under the system, the NHIA card bearers would be compelled to choose only one healthcare facility, which would take care of each qualified client for a period of six months after, which he or she decides to select a new facility or not.